Ever wake up one morning and think to yourself:
“Jeepers self, if only I could compel visitors and buyers from my eCom store to return again and again!”
If so you’re definitely not alone – it’s much easier to sell to a returning customer than to entice people who have never seen your site before.
That’s why you’ll love the following (and be sure to return back once you’re done so you can benefit from the additional resources I uncovered for you):
There, you’ll discover goodies like:
“…Improve Your Customer Service
Another great way to get customers to return to your eCommerce store is by providing great customer service. Like it or not, the experience customers have with you determines if they’ll buy from you or buy even more.
Dimensional Research found that 52% of consumers say they have made an additional purchase from a company after a positive customer service experience. Not to mention that American Express found that one-third of consumers say they would consider switching companies after just one instance of bad customer service….”
and
“…Reward Customers for Loyalty with Discounts
You can also reward customers for returning to your eCommerce store by tempting them to shop with exclusive discounts and deals.
You can do this by sharing your discount or deals via email or social media, or you can create a customer loyalty program to manage and maintain customer retention better.
There are several reasons a loyalty program will do well to keep customers coming back to your eCommerce store. The most apparent benefit is seeing more repeat purchases since customers can get gifts or rewards as incentives….”
and more!
Mastering superb customer service is a topic that could make for a grand challenge, cheatsheet, tutorial and more. You could structure it like so:
Step 1.) Check Out General “Repeat Customer” tutorials
Need help with that? Consider:
www.shopify.com/blog/customer-retention-strategies
transaction.agency/10-strategies-to-get-repeat-sales-from-ecommerce-customers/
woocommerce.com/posts/10-ways-improve-customer-loyalty-repeat-buyers/
Next, move to:
Step 2.) Consider Tapping Into SMS for Mobile Notifications
Need resources for that? Consider:
mobilemonkey.com/blog/sms-marketing-tips
www.entrepreneur.com/article/345272
simpletexting.com/text-marketing-tips/
Finally, move to:
Step 3.) Follow-up Purchases with a Direct Thank You
Need resources for that? Consider:
webscoot.io/blog/thank-you-note-to-customer-for-purchase/
simplynoted.com/blogs/news/how-to-write-professional-thank-you-messages-for-different-audiences
toughnickel.com/business/Thank-You-Notes-and-Appreciation-Messages-for-Customers-and-Clients
Good stuff!
Your takeaway?
There’s ‘waaay more than one vendor (you) a customer can consider, so you truly want to ensure you can start out from everyone else.
Why not discover how to do that today?
Enjoy!
Get Started Here
You’ll love what you learn… Promise!