One of the best things you can add to your online business is a professional chat system…
… one that customers on your site can access without delay and immediately be impressed by your business’ style, grace, and ability to answer their questions and hopefully speed their sales to your bank account.
But notice that painful qualifier: *professional*.
What happens if the people who operate your customer service chat….
… are a wee bit less disastrous than zombies on the prowl?
Enter in:
Some of the horrifying do-not-do-these include:
Agents Divorced From the Customer Experience
Chat Response Delays
Agents Out of Their Depth
Good material indeed.
Even if you’re a small solopreneur, however, you can utilize chat services on your website. A good cheatsheet about this would include:
Step 1.) Look at all the Opensource/Free chat software that exists
Step 2.) See how you can configure said software
Step 3.) Add it to your site, set the chatsite hours, and see how it treats you
Resources for the above include:
www.wpbeginner.com/showcase/7-best-live-chat-support-software-for-your-wordpress-site/
www.webcreate.me/live-chat-plugins-wordpress/
www.comm100.com/resources/ebook/live-chat-scripts/
www.shopify.com/blog/live-chat-customer-service
Your takeaway?
Chat can be great for your site…
… however, you need to ensure it doesn’t turn around and go chomp on your bottom line profits. Make sure you bypass the customer-chat-from-heck stories above and ensure visitors to your site are thrilled with your service.
Enjoy!
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You’ll love what you learn… Promise!