👂 Today’s Quick Thought: Remember Nordstrom? Superior customer service with:

For the life of me, I cannot remember where I first heard about Nordstrom’s awesome business practices and customer service….

… But it sure did stay with me!

Well,

• blog.marketo.com/2016/06/5-lifelong-business-lessons-i-learned-from-nordstrom.html

just popped up and reminded me of it.

5 takeaways the employee had:

1. Make Praise and Celebration the Lifeblood of Your Culture
2. Focus on the Customer and The Money Will Follow
3. You Need 2 Ingredients for a Magic Team: Excellent People & Excellent Products
4. Act Like Your Name Is on the Door
5. Lead by Example

And apparently I’m not the only person to remember – look at these resources too!

• www.shopify.com/retail/119531651-how-nordstrom-made-its-brand-synonymous-with-customer-service-and-how-you-can-too
• www.quora.com/Why-is-Nordstrom-known-for-their-good-customer-service
• www.bizjournals.com/jacksonville/blog/retail_radar/2012/09/nordstrom-tales-of-legendary-customer.html
• www.forbes.com/sites/micahsolomon/2016/01/26/what-any-business-can-learn-from-the-way-nordstrom-handles-customer-service/#5ac625a44d45

What takeaways can you, well, take?