New SOS HELP DESK!! Is it TRUE what they’re saying about Facebook NOW?

One of the nifty things I love about Facebook is their ability to tweak and change and turn on a dime at a moment’s nice.

And yep, it certainly does appear true:

On Tuesday, Facebook rolled out a new help desk!

To quote:

….On Tuesday Facebook is rolling out a redesigned Help Center to make it easier for you to find the help you need, whether reporting a phishing scam or a disabled account. Facebook is also making its Support Dashboard, which lets you track the progress of a report once you flag content on Facebook, available to all users.

“Both of these tools aim to provide the people who use our service with access to the information they need from Facebook as quickly and as efficiently as possible,” Facebook’s chief privacy officer, Erin Egan, said in an emailed statement.

But will improving the current system satisfy customers who are fed up with it…..MORE….

 I very well remember when a colleague of mine set his Facebook fanpage to a typo – it took him weeks to get it fixed (and we’re talking a very popular page indeed).

But here’s what I really like in the article:

…Facebook and services like it are free and, as such, don’t technically have any paying customers. They have “users,” a far more disenfranchised class of consumer.

Yet these users are — at least in a sense — paying customers, they just pay differently. They let Facebook, Google and Twitter mine their personal information to target mobile and online advertising. For the most part, people don’t seem to mind, at least until their account gets hacked, and then the inability to connect live with a real person can become downright frustrating. Still, these digital services remain popular, with very few people defecting from say, Gmail or Facebook….…..MORE….

Did YOU ever stop to think of yourself that way?

You ARE a paying customer…you just pay…*differently*.

Makes one think, aye?

Want to see the new help desk?

You can access it here.

And speaking of help, if you’ve ever wanted help in using Facebook to build up a thriving offline business as an offline marketing consultant, check out Offline Social Pilot – It’s a tremendous blueprint on how to strategically use Facebook to build up instant expert status you can flip into a $497/month service for your clients.  Extraordinarily well done it is!

I’d love to hear what you think!

Grow strong,

Barbara Ling